It starts with a conversation. From there we usually run a short initial assessment — a revenue audit, commercial review or project evaluation — to understand your priorities and where we can add the most value, before defining the scope of work together.

Yes, and many partners do. A one-off revenue audit, commercial review or focused consulting project is a low-commitment way for both sides to test fit and working style. If it's a good match, we expand the scope from there — no long-term obligation up front.

We don't offer standard packages or fixed pricing. Each collaboration is custom-built around the hotel's needs, scale, market and scope of work, with fees shaped by the level of involvement, services required and duration. It means our partners only pay for what actually adds value.

No standard packages — we deliberately avoid one-size-fits-all solutions, because no two hotels face the same challenges. Depending on the situation, we may work on:

• A monthly retainer

• A project-based fee

• A hybrid of the two

Every engagement is defined after a clear assessment of needs and priorities.

It depends on the agreed scope, ranging from:

• Strategic oversight and guidance

• Hands-on management of sales and revenue activities

In every case, we stay closely involved and accountable for execution.

Timelines depend on availability and scope, but once we're aligned we onboard quickly. For urgent situations — pre-openings, repositionings, performance drops — we prioritise fast, focused setups.